Refund and Returns Policy

We want you to be happy with your purchase from Eila Impressions. Please contact us at dawn@dawntolbertwrites.com if you have a problem with your order.

Physical Products

Returns of unused physical products are accepted within 30 days of delivery. Items must be returned in their original condition. Please contact us before returning an item so we can provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Once your return is received and approved, your refund will be issued to your original method of payment. Please allow additional time for your bank or credit card company to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective or you receive the wrong item, please contact us at dawn@dawntolbertwrites.com. We will work with you to replace the item or provide an appropriate refund.

Digital Products

Because digital products are delivered electronically, purchases of ebooks, downloads and other digital products are generally non-refundable once access or delivery has been provided.

If you experience a problem receiving or accessing a digital purchase, please contact us at dawn@dawntolbertwrites.com and we will help resolve the issue.

Need Help?

Questions about refunds or returns? Contact dawn@dawntolbertwrites.com.